Dexcom has acknowledged temporary supply chain disruptions affecting its G7 continuous glucose monitors (CGMs), citing inventory mishandling by a shipping partner and lower production yield due to new build configurations. The issue was briefly mentioned on Dexcom’s Q4 2024 earnings call on February 13, 2025, where executives stated that inventory levels should return to normal by the end of Q1. None of the analysts attending the call asked any questions about the supply situation, likely because reports of backorders weren't appearing yet.
A notice on Dexcom’s website confirms the delays, stating:
"Dexcom is committed to providing G7 sensors to our patients without interruption. Currently, we are experiencing temporary delays in our supply chain, which may lead to some pharmacies or DME distributors being on backorder. We believe that most of these backorders will be addressed within 5-7 days."
The company advises affected users to contact Dexcom technical support at 1-844-607-8398 for assistance.
Meanwhile, discussions among users suggest mixed experiences. Some have reported no issues obtaining their prescriptions, while others have encountered significant delays. Healthcare professionals and users are monitoring the situation, with some suggesting temporary alternatives, such as switching to the Dexcom G6 or exploring other CGM options.
Despite these challenges, Dexcom remains optimistic about long-term production improvements, including the introduction of a 15-day G7 sensor later this year.
For more information, please visit:
Dexcom G7 Supply Notification
https://www.dexcom.com/g7supply
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